Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of wp.cheasy.finance
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
muy bonito pantalón me encanta es uno de mis favoritos. Os recomiendo que cojáis dos tallas más porque estos quedan muy apretados y pueden llegar a ser incómodos
l***r
elegir almenos 2 tallas más queda MUY APRETADO
A***s
They fit me perfectly, and I’m only 5’1. The design isn’t imprinted so that a plus.
Customer
Я взяла S на 162 см, но в талии все же джинсы немного большие. Возможно сядут слегка после стирки
Р***r
Все супер, ткань тянется, но тонкое. Отправили и приехало быстро, всё супер
U***r
I love them their super cute but it’s kinda itchy
Z***a
AMAZING jeans the quality is so so good!! if ur a taller girl with longer legs i do not reccomend it cause they are a bit short even in size m!!
Customer
Calça linda mas não serviu de acordo com o guia de tamanhos.
U***r
Sooo cute! Definitely low rise and has some leftover fabric at the bottom but won’t be bad with shoes on. Flowers are embroidered. I highly recommend getting 2 sizes larger if you have hips/thighs
Customer
igual e chegou rapido
Customer
These are the best jeans I’ve ever ordered from here! Definitely my favorite pair now! Looks just as described and great quality!! I’m usually a size 0 and was worried they would be big but they fit perfect! I couldn’t be happier! Thanks so much to the seller!!
M***n
confortable et bonne matière. broderie correspondant à la photo la taille correspond bien hauteur de ceinture basse. Comme on dit “taille basse”
Customer
muy lindoo, pedi de mi talla y me quedo un poco grande por lo que tuve que usar un cinturon jaja, pero fuera de eso de buena calidad, muy comodo
T***y
The jeans are very high quality for the price & look lovely, only issue is the pocket on the side with the embroidery was accidentally stitched shut as the embroidery went through the jeans to the pocket & stitched it to the pants lol but the other pockets are deep so it’s not too much of an issue for me personally
Customer
muito boa e de qualidade