Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of wp.cheasy.finance
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
Me encantó, la tela es suave, calientita y gruesa, excelente calidad, me pareció barata, la pierna es corte recto y ancho como en la foto, llegó antes de lo esperado
E***z
todo perfecto
Т***а
пришла вовремя спасибо
D***d
Versand ging schnell. Aber es gab große Schwierigkeiten mit dem Kurier Hermes. Aber der Kundendiensr von Ali Exoress hat sofort geholfen.
c***r
It’s really nice and comfortable 😊I would recommend anybody to get this
G***u
They are very cool they combine good with everything they are not heavy seems good material
P***a
Love itt
g***d
Excellent quality, very comfortable, the pants are quite thick and have a fleece lining. The fabric composition on the label is 100% cotton. After washing, there were no pills, and the fabric did not fade, which is very good. I am 172 cm tall, and the pants are the perfect length, covering the top of my sneakers but not dragging on the floor. Did not communicate with seller. The shipment was fast to Poland
U***m
🥰😍😍🥰🥰😍😍🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰😍😍😍😍😍😍😍😍😍🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰😍😍🥰🥰😍😍🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰😍😍😍😍😍😍😍😍😍🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰
Customer
great pants! a bit too long, I’m 1’50. ordered both, gray and black, just like on the picture, material is soft
C***n
SOOO NICEE AND SOFTTT I loved them soo much!! even though they were still big, I ordered again both grey and black! can’t wait to receive them!!!
Customer
super buena calidad. relación costo beneficio es una ganga. solo estan muy largos
s***r
J’ai vraiment aimé mon pantalon, 100/100 coton et la matière aussi est très doux , une livraison rapide ❤️❤️❤️
W***a
There soft and really nice. Though you might get heel bite so maybe down size but i love them.
Customer
pants are just as the same as the great as the grey sweatpants!!
I***r
וואו מכנס מעלף ממליצה בחום אבל תזמינו מידה אחת פחות מהמידה שלכן
Customer
há aHhaha ahahaha aahahaha shahaha ahHhaa ahahaha ahahaha
U***r
I love them they are a little bigger than I expected but very soft and comfortable
t***k
my daughter loves them and says very comfy
r***r
Thick good quality. I’m 4’11” so I expect them to be long.
S***N
Super rien à dire
A***r
It is exactly like normal trackers. The length is great. Plus the texture
E***r
El pedido llegó bastante rápido, la calidad es buena, la talla un poco grande pero nada que no se pueda corregir, está bien 👍
Customer
The sweat pants are very comfortable. I had to wash them before I wore them because they were itchy but other than that they are good. If you get the gray just know that the sweat pants will be a darker gray then in the picture.
S***n
I love the pants the material and the length was great. I did order an xl so they did fit a little big but with the right fit you really couldn’t tell, next time I’ll take a picture and share how they looked
Customer
Amazing quality- I was so impressed and I love how comfy they are. They’re soft on the inside but still light so you don’t get too hot
V***l
I love the pants are really comfy. I got it on a size XL but I think it was a little bit too big maybe I will order a L, because they were a little bit too big, and I’m not a tall person, but has a good quality,
U***r
These were perfect and so amazingly comforting that I am definitely buying all the colors.
T***l
Warm and soft!!
R***r
its good but too long
K***n
Fits perfect , the material is so soft – feels like butter!
Customer
buena calidad perfecto para mujeres altas
R***e
Bien magnifique j’ai adoré ,la taille est exactement comme je le voulais
T***l
incroyable la matière j’adore, je recommande 100%
Customer
très bon, peut-être un peu long par contre. mais ce n’est pas très grave.
Customer
for the price, it was really worth it. at first I was scared but when it got delivered I was happy at the material. it was perfect. I would recommend this to someone to buy.
Customer
Берите размер в размер. Они длинные и широкие. Я взяла М, великоват. Но был бы идеален С.
J***r
オールパーフェクトで有難み案件。
J***f
Zeer leuk ding, mooie kwaliteit echt heel erg blij mee!
K***e
Ordered too big, tight around waist. But okay for lounging around the house.
Customer
muy bueno parecido a la foto
M***a
Está hermoso y se ajusta perfectamente me encantó está súper cómo
Customer
норм
a***r
Great product
Customer
j’adore je recommande bonne qualité taille bien ne fait pas pyjama
t***a
they feel nice and fit perfectly I recommend them if you’re looking for smth comfy
D***r
Excelente me encantó